Tag Smart Phone

Shop With An Opp, Err, App

Michael 2 Comments

Just one blog post ago I said how sometimes I can appreciate some mobile based applications like the daily paper. Sometimes I am quite content with the old fashion ways like the Sunday paper. Today I tried a new phone app and I might not ever go back to my previous routine. Today I shopped, scanned, and bagged my way through the grocery store.

Ok, I know some of you are already saying that you don’t even want to use the self-checkout. “If I wanted to check out groceries I would have gotten a job at the grocery store!” and “I don’t see anybody giving out discounts for doing their job!” are just a couple of the reasons I’ve heard people give for not embracing self-checkout. Sometimes while in line for self-checkout. And that’s fine. As far as I know, no store has demanded that you have to check yourself out. At least not ones with a brick and mortar presence. They still have cashiers manning the scanner and till and you are welcome to use those lanes if you want somebody else to do the hard work.

I sometimes had problems with self-checkout at the grocery store. Often it was because of a person attempting to use the self-checkout who had difficulty completing the basic “pass bar code over scanner, put on belt or in bag” motion. Rarely was it the technology itself although the express, 12 items or less, self-checkout registers never understood that I wanted to use my own bag even though they gave me that option at the start of the process. A human was always able to provide some intervention and I moved right along.

The “Scan, Pay, and Go” option as my local market has dubbed the service, cuts the most annoying of the limitations of the self-checkout and still gives me the opportunity to shop in non-contact bliss. The process is simple. You download an app to your smart phone or use a provided hand held scanner. Instead of just placing an item into your cart, you scan the product’s bar code and put it into bag in your cart. And you continue through the store completing your shopping list like so. For security reasons you don’t put any payment information into the app and you pay at the end of the shopping experience. At the checkout area you proceed to an area just for the “Scan, Pay, and Go” crowd and scan the bar code on to the checkout stand which retrieves your order. You are given the option to redeem coupons and select payment method, then off you go.

It might not be for everybody. Some people might want even more automation. But for an old guy like me, it’s nice to have done something relevant to the 21st century. Finally.

I can’t wait till next week’s shipping trip.

 

 

 

 

 

Let’s Stay In Touch

Michael Leave a comment

It’s much too early to make any New Year’s resolutions.  (If you haven’t already, you can see our thoughts on New Year’s resolutions at “Revolving Resolutions (Dec. 30, 2013), Resolving to Keep It Real (Dec. 31, 2012), Be It Resolved (Jan. 2, 2012), and/or Be It Further Resolved (March 22, 2012).)  However, it might be just the right time to make a New Year’s Eve resolution.

It was sometime last week when there were five people and four oh-so-smart phones at the table all at the same time.  This was He’s extended family and usually that group can never find any of their phones.  But for some reason, on that day everybody but one (and oddly enough that was the youngest of the group and a true card carrying member of the “Don’t Leave Home Without It As Long As It Is a Phone Brigade”) had his or her cell phone strapped, perched, or holstered onto his or her body or close by.  Miraculously, nobody’s phone made a peep during the meal which is why all of them were at the table at the same time.  But the site of all that electronic wizardry did start a story.  And so it went.

Once upon a time, staying in touch was easy.  If you wanted to speak with someone you called that someone.  Landline and then cell phone calls were an easy push button distance to just about anyone.  If nobody answered there was usually an answering machine or voice mail willing to take a message.  Even as home computing became the norm, e-mail was available and handy for sending large amounts of information or even sharing files.  And thus we managed quite well getting our lunches planned, our rides scheduled, and our points across.

And then the madness struck!

It was even before the smart phone revolution.  Texting.  At first, only the 13-18 demographic texted.  It made perfect sense.  Texts were free.  Calls were still charged by the minute.  Parents knew about every call made.  Parents cared less about texts.  They showed up on bills as numbers of but followed by NC – No Charge.  HW!  (How Wonderful).  As the 13-18 year olds aged, their favored means of communication improved.  Texts became faster and clearer.  And as the texting became easier, the parents and other fogies suddenly realized they too could be saving time and money.  What two better things are there to save.

With the time saved they all became users of Twitter, Facebook, Pinterest, Linked In, Skype, YouTube, and YouNameIt.  Many, many ways to stay in touch.  Then problems started arising when people started realizing they were on too many services to stay on all of them as much as they wanted.  And thus, each picked a favorite.  All different favorites!  But they rarely shared which was their favored favorite.  So if you want to reach your best friend you have call, leave a message, then text, then private message on Facebook.  At least one of those will be ringing, humming, or vibrating your recipient’s phone.  If all else fails, there’s always e-mail and maybe a landline phone call, possibly to the work number.

So what’s the resolution?  For the callee, everybody should resolve to tell everybody they really want to hear from how to reach them.  And don’t get miffed if someone picks the wrong means.  Stuff happens you know.  And for the caller, make certain you listen to all your contacts and somewhere mark their preferred means of…. No, how about once you send out the message you give your intended recipient enough time to get back before you…. No, make sure you’re using the right platform for the right…. No, how about don’t assume that your favorite means of being gotten hold of is everybody’s favorite…. Oh heck, was it really that important anyway?

Tell you what, have your people get hold of our people and we’ll do lunch.

Now, that’s what we think. Really. How ‘bout you?

 

Feel free to ignore this greeting. Our menu options have not changed.

Michael Leave a comment

It seems to us that every time you call a bank, an insurance company, some retail store, the local ballet company, your drugstore, your spouse’s work, your work, anybody’s work, or even your kid’s school you are greeted with, “Please listen carefully as our menu options have changed.”  Really?  And when was that change anyway?  We’ve been calling the same numbers for years and they all connect to the same recording that starts every call with “Please listen carefully as our menu options have changed.

We don’t remember what the choices were from yesterday so how are we to know if they really did change today.  The only thing that we are sure of is that the option we really want – to speak with a human being – isn’t one of the options!  Never is.  We’re certain that it used to be.  We’re pretty sure the last choice was always, “Otherwise, please press zero or hold on for an operator.”  That one used to get you to a human.  It said so right in the description – hold on for an operator.  Now it’s code for “Press zero and we’ll hang up on you.”  And there used to be one that said, “If you are calling from a rotary phone, please hold on.”  That got you a real person also.  Did you ever hold on even though you were calling from a push button phone?  They couldn’t tell.  Could they?

We think we know what the problem is.  There are too many choices.  People are probably clogging up customer service lines with complaints about that company’s automated line saying there wasn’t a choice for their problem when there might have been.  But because there are menus within menus within still other menus, sometimes finding the right choice isn’t a reasonable option.  So we’re proposing our own universal auto-attendant menu that any company can use.

 

–Thank you for calling the First National Insurance Company of Discount Ticket Sellers and Drug Store

–If you want to check a balance, make a payment, transfer funds, request a quote, refill a prescription, get our mailing address, get our e-mail address, access your most recent statement, access older statements, buy a travel mug with our logo on it, order tickets for a sporting event, concert, live theater event, movie, ballet, upcoming auto, home, garden, flower, RV or boat show, commend an employee, or file a complaint, hang up and go to our web-site and take care of business there.  If you’re willing to do it by phone you’ll do fine with it on-line.  With the proliferation of tablets, mobile sites and apps, you don’t even need a real computer to take care of business on line.  You can stay put on your couch, access our site during the commercial, do whatever you want to do, and never miss any of your show.  If you don’t have a tablet you can use a smart phone but the screen is a little small.  Don’t complain to us if you hit a wrong virtual button on a cell phone screen.  Now really, we’re well into the twenty-first century and you don’t have a tablet?  Next you’ll claim to still have a rotary phone.

–All other callers please hold on and listen to our commercial for easy to use personal tablets.

 

There you have it.  It has only two choices and it even works with rotary phones.  And it’s guaranteed not to need changing.  Ever.  Or until somebody invents something more convenient than cell phones or personal tablets.

Now that’s what we think. Really. How ‘bout you.