I just hung up from what I consider the most annoying, most useless, and most aggravating of all phone calls. Even more of all the above superlatives than the calls that promise they can submit my paperwork and get me the payroll reimbursements for my personnel costs during the pandemic shutdowns (which considering I have no business and thus no employees I would have paid, that would be such a great trick they should go on the Las Vegas stage with it). No the most annoying, most useless and most aggravating of all phone calls are the doctor appointment reminder calls.
I am absolutely serious about that. Those are the most of all the above and I hate them. Despise them. Abhor them. And yes, I’m probably making too much of them, but by gosh they bother me.
First of all, they aren’t the pleasant receptionist at the office going through the upcoming week’s schedule making the calls. They are the cheapest versions of the most primitive robotic callers that make the computer on the original Star Trek series sound like Barbra Streisand. You must know the script.
“Hello. This. Is. The. Office. Of. Doctor. VeryImportant. Calling. For. PatientFullName. If. This. Is. PatientFullName. Please. Press. One. If. This. Is. Not. PatientFullName. Please. Press. Two. I’m. Sorry. I. Did. Not. Understand. Your. Response. If. This. Is. PatientFullName. Please. Press. One. If. This. Is. Not. PatientFullName. Please. Press. Two. Thank. You. This. Is. The. Office. Of. Doctor. VeryImportant. Calling. To. Remind. PatientFullName. Of. An. Appointment. On. Tuesday. October. Twenty. Fourth. At. Ten. O. Clock. In. The. Morning. Please. Press. One. To. Confirm. This. Appointment. Or. Press. Two. To. Speak. With. Someone. To. Reschedule. I’m. Sorry. I. Did. Not. Understand. Your. Response. Please. Press. One. To. Confirm. This. Appointment. Or. Press. Two. To. Speak. With. Someone. To. Reschedule. Thank. You. We. Look. Forward. To. Seeing. PatientFullName. Soon. Para. Continuar. En. Español. Presione. La. Tecla. Estrella.
If that’s not bad enough, these calls come after the text message reminders, email reminders, and reminders through the hospital system patient “Portal.” Portal schmortal. It’s an app just like McDonalds or Dominos!
Maybe I’m just a bit overly sensitive to these intrusions because after being discharged I now have follow-up appointments with every doctor I’ve ever seen in the last 18 months and each one wants to make sure I get there without delay. Sheesh!
Who they really should be calling are the doctors to remind them they have an appointment with PatienFullName Tuesday morning and get your ass into the office on time!
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So I play a different game while I wait in “the other room.” Guess The Footsteps. For example, if I know somebody ahead of me went in with a walker and I hear the slide of it I might figure that person is on the way out so then from recalling how many patients went in between him and me I can guess if I have enough time to finish that crossword puzzle. If I hear two sets of footsteps that’s the nurse and new patient coming in so that doesn’t help with figuring out how much longer it will be. A single set needs evaluating before I can determine its significance. A slightly hesitant pace might be a patient leaving making certain to take no wrong turns. (I’ve noticed that although you are always escorted to the exam room it’s about a 50/50 chance somebody will accompany you out. And yes I have gotten lost along the way.) (Sigh.) A fast pace barely heard through the closed door is the nurse returning to the waiting room to bring back another patient. A fast pace clearly heard approaching and receding is the office person who handles the billing and probably the only staff member other than the doctor not in scrubs and tennis shoes. A purposeful step that pauses outside your door with an accompanying rustle of paper is the doctor arriving at the wrong door and putting your chart back in the holder mounted on the wall next to the door. And somehow with all that marching up and down the hall, when the doctor does knock once and open the door to finally get on with the main event, I never hear those steps.