Tag Cell Phone

Brain Dump – Again!

Michael Leave a comment

Welcome to a new edition of “Let’s clear those brain cells!” or “Of all the things I’ve lost, I miss my mind the most.”

IMG_2117Stay in your lane

Well, this fellow actually found his own lane to hang out in. I’m not sure what the laws in your state are but here, that much yellow paint in unmistakable diagonal lines means “no parking.”  This isn’t so bad. At least he isn’t parked in the diagonal blue lines next to a handicap space.  [sigh]

Shopping math, cyber edition

If you haven’t read any of my posts on toilet paper math, go there first. My daughter brought this one to my attention. So many discount, rebate, and coupon sites now are online, and all of them offer to find you the absolute best deal available – compared to regular posted prices. When you load multiple versions you are apt to find one offering you 5% of the regular price but only if you shop at the store with a coupon, another with 2% off the sale price but only if you shop online, or another offering free shipping but only if you buy it in magenta and are willing to answer a 45 question survey first. On a Tuesday. This all started when I mentioned I bought a new iPad last week from Amazon but I could have gotten the same deal at Target and saved 5% with their Red Card. I was all set to do that when it dawned on me that I was using a couple hundred dollars in gift cards that I had gotten by answering a variety of 45 question surveys and that beat 5% any day! [duh]

IMG_2029Old enough to drink

Last month my little car hit a milestone. It turned 21. Actually, It’s nearly 23 now but I don’t count the years before I adopted it. In honor of it’s birthday I had it retitled as a classic vehicle. As a classic I was able to negotiate a replacement price with my insurance company which is a good thing because given its condition, it’s worth more than 2-1/2 times the actual “blue book value.” Oddly enough, now that it is insured for 3 times what it was two months ago, the annual rate dropped by exactly half. I know the insurance company isn’t going to lose money on this deal. Hmm. I wonder if those guys ever took toilet paper math.

samsung-and-apple-logoBrand Disloyalty

I mentioned a few brain cells ago that I recently purchased a new iPad. It replaced a Samsung Galaxy tablet which itself replaced a Nook e-reader, which replaced a Bookman. (If you don’t recognize Bookman, you aren’t missing much. I don’t think it has been around since sometime in the 90s.) For some people, the thought of switching operating systems is absolutely unheard of. Families have been torn apart because someone dared stray from whatever everyone else had. Not me. I can flex. Right now I have an Apple phone and tablet, a Dell laptop and an HP desktop running Windows. The old tablet could mirror with the laptop but the desktop is so old it’s more of a paperweight right now and it only mirrors my reflection in its almost always darkened screen. It’s only the third desktop I’ve owned, the previous was a Gateway (wow, remember them!?) and before that, an Apple. Yes, in 1984 I bought my first Apple which was probably before some of the people who are running that company now were born. I doubt I’ll ever replace the desktop with another Apple. I doubt I’ll ever replace the desktop. When the laptop goes (and boy do they go – I can’t keep track of how many laptops I’ve had), I’ll figure out who has the best deal for what I want to use it for, of there are any deals available, and who has the best coupon code to use. But only after I review my post on toilet paper math.

That’s it for now. See you later!

IMG_2076

Blog Art (14)Did you stop by ROAMcare last week to read our take on “Special are those who plant trees knowing that they shall never sit in their shade,” the counterpoint to my post here last week? If you missed it, you can check it out now at www.roamcare.org. (Later this week we explain the meaning of life in five words! That posts Wednesday, July 20. You’ll want to read that one for sure!)

Shoot the messenger

Michael Leave a comment

You might think from the title of this post that I’m getting ready to set on a rant about those demonstrating for or against the gripe of the week, and sometimes both, but no, those aren’t the messengers who are annoying me this week even though their messages are annoying as anything. I’m getting ready to rant about messages more than messengers, text messages, and in particular, group text messages. Although…there are messengers who initiate those group messages so, yes, let’s rant about them too.

Do you remember when email was “new” and about once a week the office manager, HR VP, sometimes the company president, would send an email around that said, “Do not ‘Reply All’ when answering group emails,” which was particularly good advice if your reply was “what a bozo move that is!” to whatever directive the email contained.

Actually, that still goes on in the companies that communicate by email. But as the world has grown faster and more impatient to the point that many are finding email to be too slow. More and more messengers are turning to text messages. Everybody carries cell phones now. Nearly everybody’s cell phones are smart phones (many smarter than their owners) so sharing documents, spreadsheets, internet links, and images are no more difficult that doing so by email. And people look at their phones. Emailers are not unaware that the “efficient business experts” have long suggested that to not be tired to one’s email, establish email hours and check inboxes at specific and limited times. Immediate email responses are things of the past. Ah, but text messages. Everybody reads texts as soon as they pop in. They could be something important like a happy hour invitation or a link to a cat video.

Although it is possible to reply to just the sender of a group text message, that takes an extra step and only the most fastidious recipient turned responder might be willing to take the extra step, Otherwise, reply all is the default and the default routinely is taken. Back in the good old days of emails, although the occasional reply all snuck through, most recipients never had to bother taking care to choose the correct reply option because they didn’t intend to reply at all. It was an age when if you didn’t have anything to say, you didn’t have to say anything. But that doesn’t work with text messages. Oh no, if you get a text, you will send a text. It’s only right they must think. And so everybody knows who among them thinks “what a bozo move that is” and what everybody else thinks at 10 or 12 second intervals even if all they think is “OK” or “Thx!” or 👍.

So don’t be a bozo, or even just move like one. Keep your group responses to yourself. Or at least only to the sender. OK? Thx! 👍. 🙂

Once upon a time they lived happily ever after

The Shortest Distance

Michael 5 Comments

Let me get my geometry on. The shortest distance between two points is a straight line. You can say the same for geography and sometimes interpersonal relationships. Apparently, the shipping magnates of the world have not heard of this concept. Or perhaps what I am about to recount explains the mysterious handling portion of the “shipping and handling” duo.

Last week I found myself with the last straw, the one to break the camel’s back even, on my formerly trusty, old cell phone. It was once smart, but the years have not been kind to it and it was time to send it to a memory care center for phones that have run out of memory. And touchpad sensitivity, And a willingness to connect to voicemail. So I marched myself right over to the New an Improved Smart Phone Store and Service Center and purchased myself a New and Improved Smart Phone. Actually I purchased myself to right to have a New and Improved Smart Phone shipped to me because they were out of the one I wanted.

“No problem, We ship 2 day [company that sounds like MedTex].” That was Friday.

Wednesday the phone arrived. Had it been a steamer trunk in a 1940s musical it would have had a variety of stickers from all the ports of call it visited. It had a wonderful time, wish I was there!

Had I known where it was being shipped from I would have driven out and picked it up. It was only a six hour drive. That would have been better than the six day “2 day” nationwide tour it was on. Observe:

PhoneMapThat’s roughly an 1800 mile trek to go about 310 miles in a straight line. Or at least as straight as the Pennsylvania Turnpike can manage. (If you’re wondering, the Memphis to Pittsburgh leg of the journey itself was a foot or two less than 770 miles.)

I suppose somebody figured that is the most efficient way to ship cargo. Somebody who studied the right classes in college might have even chosen the economies of scale in bulk shipping for a dissertation subject.

I’ve always had a nagging suspicion that we tend to make things more difficult than they have to be. I’ve often wondered if that is because the more difficult we make it the less attractive it will be for somebody to compete with us. The less competition we have the less we have to improve ourselves and the less we have to improve ourselves the less we will improve ourselves. Why else would a couple pound package, no bigger than a cell phone, ride on six trucks and 2 planes when I know I’ve passed [Company that sounds like MedTex] trucks on the Turnpike, driving freight directly across the state.

I’m sure there is a better way, not just to ship phones but to streamline life and still reap the benefits of new and improved when new and improved comes along. Perhaps it’s simply a matter of opening our eyes and being more aware of what is around us, having a firm idea of where we want to go and how to get there without undue stress on ourselves and others. Think the goal, make the plan, then go out and do it. In as straight a line as you can manage.

I think I’ll take my own advice today and, having already failed at making a long story short, stop here. Bon voyage!

Suitcase

Who’s Calling Please

Michael 2 Comments
Happy Veterans Day. I would have come on sooner with that but there is no death of greetings for veterans in early November. Everybody wants to thank somebody for his or her service. Personally as a veteran myself I’d rather we also be remembered in February or June or whenever I’m struggling across the supermarket parking lot with a cartful than everybody figuring they’ve done their duty for those who did their duty by offering an extra 11% off (with valid ID) on the second Monday of November.
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What I really want to write about today is a new twist on an old scam that is making its way around the globe thanks to our reluctance as a society you to reconsider using real money now and then. But before we get to that I want to mention two other things I read in the past week that tie these pieces together like a granny knot that’s been caught in the rain over a 3 day weekend.
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In a recent “letter to the editor” in a national magazine in response to an article on phone scams, the writer seemed quite proud that he never answers his phone without knowing who is on the other end. If it’s important they’ll leave a message. On land line phones this is aided by the use of real Caller ID assuming the caller and the ID actually match (stay tuned). Anybody with a cell phone, which is just about the same as saying everybody in the the known world and probably most of the unknown other worlds  know there is no such thing as real Caller ID on a cell phone. Rather we only “know” who is calling if the caller is in our personal contacts list. Why on a system where you can send text and data, transfer money, and even make video calls can no one figure out how to identify who is on the other end of that signal? Well for whatever reason, the writer does not answer a call unless he can identify the caller and encourages everybody else to do the same.
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In another issue of that same magazine there appeared an article on how to avoid fraudulent phone calls. It was actually subtitled “How to detect and defeat the latest phone fraud.” In my opinion that was a little fraudulent. The article explained how with currently available low priced and even free apps anybody can alter their phone number to make it appear to the reciever as any number the caller chooses, even the receiver’s number. This is called “spoofing.” Their recommendation for “defeating” this fraudulent practice is to assume no number you see on your screen is the actual number of the caller. I’m not sure who just got defeated but yeah, sure, that will show them a thing or two!
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Now, let’s put those two thoughts together. The user says to not answer any call from any number you don’t recognize. If it is important they will leave a message. The expert says to assume every call is from an unidentified source and a potential scam, even if you recognize the number. Ergo, nobody answer any call! Instead, check your voicemail each time the phone rings. If it was important, there will be a message. If it is a voice you recognize and can identify, you can call him or her back but knowing that person will likewise screen all calls, expect to leave a message which may or may not be listened to. It is very possible this can instigate a world record attempt at the longest game of phone tag but nobody will ever know because nobody will take the call from the Guiness people because nobody knows their number nor for sure if they are them.
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imagesSo where was all this going? Oh yes, the new scam. But first, a question. Do you have a Zelle account? A more pertinent question, do you know if you have a Zelle account? Zelle is a money transfer system used by almost every bank in the U.S. Interestingly, if you have installed your bank’s mobile app on your phone you almost certainly have a Zelle account whether or not you know it or want it. It’s just waiting to be activated. And there is the next biggest scam we’ll not hear about until some Senator’s son is duped into losing his allowance.
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The scammer using an already available low priced or even free app calls you after having spoofed your bank’s phone number. You answer because you recognize that number and you are told it is the bank fraud department calling because they noticed unusual activity on your account. Don’t, they say, give them your account login or password, just confirm if these were your charges and rattle off a couple obvious non-purchases. Of course they aren’t yours and you say so. Good, they say, they can take care of this. You are told to open the bank app, again reminded to not give them your login or password. Once you have the app open they will text you a verification code to enter on the login page. At that point they begin to change your user ID and password, open the Zelle account and transfer your balance to a disposable phone which is then discarded as soon as they re-transfer your money to their account. Because you entered the code on your own device, the bank does not act on it as being potential fraud. They will email or text you a notice that your user ID and/or password had been changed. You may not even get that notice if the scammers took the extra time to change your contact information. Even if they did not, Zelle transfers happen so quickly, by the time you would contact your back to inform them that you did not change your user ID and/or password it will be too late.
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Moral of the story. Check your accounts and even if you never asked for it, see if you were enrolled in Zelle, and anything else, “automatically for your convenience.” If you are planning to use it, set it up yourself then lock it.  If you aren’t going to be using it, ask if it can be removed from your service package or at least locked from being activated.
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And maybe make a note of the Guiness record people’s phone number and start screening your calls. Just in case.
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Disbelievable!

Michael 2 Comments

The suspension of disbelief, so Aristotle says, is that theatrical principle which allows the audience to accept fiction as reality and fully experience the moments. I’ve always thought it should be the suspension of belief because what’s so hard about not not believing. Fiction by definition is that which is not real (though not necessarily unreal, at least as of the mid-1960s), or as Lawrence Block so well put it, “telling lies for fun and profit.” But I guess if you’re willing to shell out the money to have someone lie to you, whether at a play or through a novel, you’ve already surrendered at least some of your beliefs. To give up disbelief is the willingness not to stand up in the middle of Act III shouting “Oh come on now!”

Of course the author has some responsibility to make it not absurdly unbelievable except perhaps in a good farce. I thought of this while watching television the other night. It was a new age television drama that is supposed to reflect life itself. But I’ve seen this particular problem is lesser dramas, comedies, and even movies of the theatrical release type. That is the vibrating cell phone.

I am willing to disbelieve when our hero shoots it out with 5 or 6 bad guys all outfitter with automatic weapons against his pistol compact enough to slip into his tuxedo breast pocket. I can disbelieve with the best of them that someday man will fly faster than the speed of light. It even doesn’t stretch my discredibility that a fresh faced girl from Kansas can move to New York and beat out the actresses who have trained since they were 4 for the lead in the new Broadway musical winning a recording contract, and a Tony, in the process.

CellPhoneBuzzingBut I cannot disbelieve close to enough that everybody on TV and in the movies can hear their phones on vibrate from 2 rooms away. Seriously.

Seriously, is it only the programs I watch and the movies I go to that even the actors take the notice when we are instructed to mute our pagers, phones, and other electronic devices?

Maybe in the movies I can see the director being paranoid that if he or she were to call for a real ringtone too many audience members would reach for their phones and miss whatever nuance is playing out in the screen as we watch the character carefully traverse the rooms to the buzzing handset. I guess on the television shows a ringing phone would distract us to the point of missing the next commercial. Although I might be tempted to go looking for my phone thinking a) nobody in the show has a phone on them and b) holy crap, where did my phone get to?!

So I’m willing to not disbelieve in ghosts that run roughshod over New York, to take on non-unfaith that mild mannered bartenders double as CIA operatives, and to really buy that a computer can inhabit the body and soul of a foreign exchange student. But…

If anybody out there is working on a screenplay, please keep in mind that the suspension of disbelief goes only so far. And it stops at the end of my cell phone.

Bzzzzz bzzzzz

 

 

 

Making a Connection

Michael Leave a comment

Have you seen that commercial where everybody does everything with their phones? Check bank balance, pick airline seat, buy donut, trade stock, start car. Do anything as long as you never ever don’t have your phone in your hand. That commercial. Or was that real life I saw that?

Yesterday I did something I hadn’t done for ages. I stopped at the bar yesterday. Not too long ago it would have been a rare day when I couldn’t say I stop at the bar yesterday. Nowadays it’s an event. I think it came from being in the hospital for 7 months. They don’t let you drink there and if there should ever be a place where drinking is mandatory it’s the hospital. Instead they turned me into someone who can say that now when I go to a bar it’s to pick up a sandwich that I ordered. And this place has killer sandwiches! But that’s a different story.

Anyway, I got there before my sandwich was ready so I sat and had a drink, joining the dozen or so people similarly spending their mid-afternoon. I noted that there were 14 other people there and 11 of them had phones in their hands. Eight were actively typing, tapping, or swiping. The other three were, I suppose, on standby.

You know how ubiquitous cell phones are but when you see it clustered in one spot it really hits you. Just a couple of years ago if there were 14 people sitting in a bar some afternoon there would have been a couple conversations, a few people checking out the TVs hanging from the corners, somebody at the jukebox, and perhaps a card game. Today I saw 8 people more connected with somebodies not there than there. And three on standby.

I’m not sure how I feel about that. Whether they were talking among themselves or conversing electronically I still would have been there just waiting for my sandwich. Still killer. Thank God some things don’t change.

That’s what I think. Really. How ‘bout you?

They’re At It Again

Michael Leave a comment

About a year ago I posted a post where I posited that we all could make a nice piece of change by buying car insurance (see “Buy, Save, Repeat,” Jan, 15, 2015). There’s another opportunity out there just waiting to be taken advantage of – cell phone service.

Yesterday’s haul of junk mail included six (6!) offers of fabulous savings just waiting to be doled out in exchange for trading in my current cell service. Offers included a flat rate offer of $20/month and another of $30/month, one with a free phone and one with two free phones, one with a new phone, one with savings of up to 60% off, and one for half of whatever I might be paying now.

I did a little figuring and if I trade in my phone for the new service with 2 new phones then switch to the $20/month plan for each of those then take 60% off and finally move on to the half of what I would then currently be paying I could get service for $6/month and end up with an extra phone that I could sell.

Makes you wonder how these guys stay in business.

That’s what I think. Really. How ‘bout you?

 

Textiquette

Michael Leave a comment

These aren’t novel observations. In fact, She noted much of this several years ago when cell phone use just exploded. To make a long story short, we need more phone use etiquette, particularly when texting. To make a short story a blog post, read on.

What people weren’t listening to just a little while ago is now hitting morning radio, Internet sites, news fillers, and feature stories. Everybody has their own pet peeve that semms to have finally reached the last straw. Now that it is happening to them, they want somebody to do something.

Some of the annoyances people are tired of include:

People who don’t answer their phones but then text back a “what’s up?”
People who don’t answer their phone but will answer a text.
People who call and if you don’t answer leave a voice mail and then text the same message.
People who call to tell you that they just sent a text.
People who can’t end a text and/or have to get in the last word.
Texts so long they require scrolling.

They don’t seem like much but they are getting lots of ink as we used to say in the old days. But then, in the old days most of this would have been covered under the general heading of good manners.

Odd, nobody mentioned texting at the dinner table.

That’s what I think. Really, How ’bout you?
hbdLB

Let’s Stay In Touch

Michael Leave a comment

It’s much too early to make any New Year’s resolutions.  (If you haven’t already, you can see our thoughts on New Year’s resolutions at “Revolving Resolutions (Dec. 30, 2013), Resolving to Keep It Real (Dec. 31, 2012), Be It Resolved (Jan. 2, 2012), and/or Be It Further Resolved (March 22, 2012).)  However, it might be just the right time to make a New Year’s Eve resolution.

It was sometime last week when there were five people and four oh-so-smart phones at the table all at the same time.  This was He’s extended family and usually that group can never find any of their phones.  But for some reason, on that day everybody but one (and oddly enough that was the youngest of the group and a true card carrying member of the “Don’t Leave Home Without It As Long As It Is a Phone Brigade”) had his or her cell phone strapped, perched, or holstered onto his or her body or close by.  Miraculously, nobody’s phone made a peep during the meal which is why all of them were at the table at the same time.  But the site of all that electronic wizardry did start a story.  And so it went.

Once upon a time, staying in touch was easy.  If you wanted to speak with someone you called that someone.  Landline and then cell phone calls were an easy push button distance to just about anyone.  If nobody answered there was usually an answering machine or voice mail willing to take a message.  Even as home computing became the norm, e-mail was available and handy for sending large amounts of information or even sharing files.  And thus we managed quite well getting our lunches planned, our rides scheduled, and our points across.

And then the madness struck!

It was even before the smart phone revolution.  Texting.  At first, only the 13-18 demographic texted.  It made perfect sense.  Texts were free.  Calls were still charged by the minute.  Parents knew about every call made.  Parents cared less about texts.  They showed up on bills as numbers of but followed by NC – No Charge.  HW!  (How Wonderful).  As the 13-18 year olds aged, their favored means of communication improved.  Texts became faster and clearer.  And as the texting became easier, the parents and other fogies suddenly realized they too could be saving time and money.  What two better things are there to save.

With the time saved they all became users of Twitter, Facebook, Pinterest, Linked In, Skype, YouTube, and YouNameIt.  Many, many ways to stay in touch.  Then problems started arising when people started realizing they were on too many services to stay on all of them as much as they wanted.  And thus, each picked a favorite.  All different favorites!  But they rarely shared which was their favored favorite.  So if you want to reach your best friend you have call, leave a message, then text, then private message on Facebook.  At least one of those will be ringing, humming, or vibrating your recipient’s phone.  If all else fails, there’s always e-mail and maybe a landline phone call, possibly to the work number.

So what’s the resolution?  For the callee, everybody should resolve to tell everybody they really want to hear from how to reach them.  And don’t get miffed if someone picks the wrong means.  Stuff happens you know.  And for the caller, make certain you listen to all your contacts and somewhere mark their preferred means of…. No, how about once you send out the message you give your intended recipient enough time to get back before you…. No, make sure you’re using the right platform for the right…. No, how about don’t assume that your favorite means of being gotten hold of is everybody’s favorite…. Oh heck, was it really that important anyway?

Tell you what, have your people get hold of our people and we’ll do lunch.

Now, that’s what we think. Really. How ‘bout you?

 

Feel free to ignore this greeting. Our menu options have not changed.

Michael Leave a comment

It seems to us that every time you call a bank, an insurance company, some retail store, the local ballet company, your drugstore, your spouse’s work, your work, anybody’s work, or even your kid’s school you are greeted with, “Please listen carefully as our menu options have changed.”  Really?  And when was that change anyway?  We’ve been calling the same numbers for years and they all connect to the same recording that starts every call with “Please listen carefully as our menu options have changed.

We don’t remember what the choices were from yesterday so how are we to know if they really did change today.  The only thing that we are sure of is that the option we really want – to speak with a human being – isn’t one of the options!  Never is.  We’re certain that it used to be.  We’re pretty sure the last choice was always, “Otherwise, please press zero or hold on for an operator.”  That one used to get you to a human.  It said so right in the description – hold on for an operator.  Now it’s code for “Press zero and we’ll hang up on you.”  And there used to be one that said, “If you are calling from a rotary phone, please hold on.”  That got you a real person also.  Did you ever hold on even though you were calling from a push button phone?  They couldn’t tell.  Could they?

We think we know what the problem is.  There are too many choices.  People are probably clogging up customer service lines with complaints about that company’s automated line saying there wasn’t a choice for their problem when there might have been.  But because there are menus within menus within still other menus, sometimes finding the right choice isn’t a reasonable option.  So we’re proposing our own universal auto-attendant menu that any company can use.

 

–Thank you for calling the First National Insurance Company of Discount Ticket Sellers and Drug Store

–If you want to check a balance, make a payment, transfer funds, request a quote, refill a prescription, get our mailing address, get our e-mail address, access your most recent statement, access older statements, buy a travel mug with our logo on it, order tickets for a sporting event, concert, live theater event, movie, ballet, upcoming auto, home, garden, flower, RV or boat show, commend an employee, or file a complaint, hang up and go to our web-site and take care of business there.  If you’re willing to do it by phone you’ll do fine with it on-line.  With the proliferation of tablets, mobile sites and apps, you don’t even need a real computer to take care of business on line.  You can stay put on your couch, access our site during the commercial, do whatever you want to do, and never miss any of your show.  If you don’t have a tablet you can use a smart phone but the screen is a little small.  Don’t complain to us if you hit a wrong virtual button on a cell phone screen.  Now really, we’re well into the twenty-first century and you don’t have a tablet?  Next you’ll claim to still have a rotary phone.

–All other callers please hold on and listen to our commercial for easy to use personal tablets.

 

There you have it.  It has only two choices and it even works with rotary phones.  And it’s guaranteed not to need changing.  Ever.  Or until somebody invents something more convenient than cell phones or personal tablets.

Now that’s what we think. Really. How ‘bout you.