Tag Bank accounts

Who’s Calling Please

Michael 2 Comments
Happy Veterans Day. I would have come on sooner with that but there is no death of greetings for veterans in early November. Everybody wants to thank somebody for his or her service. Personally as a veteran myself I’d rather we also be remembered in February or June or whenever I’m struggling across the supermarket parking lot with a cartful than everybody figuring they’ve done their duty for those who did their duty by offering an extra 11% off (with valid ID) on the second Monday of November.
.
What I really want to write about today is a new twist on an old scam that is making its way around the globe thanks to our reluctance as a society you to reconsider using real money now and then. But before we get to that I want to mention two other things I read in the past week that tie these pieces together like a granny knot that’s been caught in the rain over a 3 day weekend.
.
In a recent “letter to the editor” in a national magazine in response to an article on phone scams, the writer seemed quite proud that he never answers his phone without knowing who is on the other end. If it’s important they’ll leave a message. On land line phones this is aided by the use of real Caller ID assuming the caller and the ID actually match (stay tuned). Anybody with a cell phone, which is just about the same as saying everybody in the the known world and probably most of the unknown other worlds  know there is no such thing as real Caller ID on a cell phone. Rather we only “know” who is calling if the caller is in our personal contacts list. Why on a system where you can send text and data, transfer money, and even make video calls can no one figure out how to identify who is on the other end of that signal? Well for whatever reason, the writer does not answer a call unless he can identify the caller and encourages everybody else to do the same.
.
In another issue of that same magazine there appeared an article on how to avoid fraudulent phone calls. It was actually subtitled “How to detect and defeat the latest phone fraud.” In my opinion that was a little fraudulent. The article explained how with currently available low priced and even free apps anybody can alter their phone number to make it appear to the reciever as any number the caller chooses, even the receiver’s number. This is called “spoofing.” Their recommendation for “defeating” this fraudulent practice is to assume no number you see on your screen is the actual number of the caller. I’m not sure who just got defeated but yeah, sure, that will show them a thing or two!
.
Now, let’s put those two thoughts together. The user says to not answer any call from any number you don’t recognize. If it is important they will leave a message. The expert says to assume every call is from an unidentified source and a potential scam, even if you recognize the number. Ergo, nobody answer any call! Instead, check your voicemail each time the phone rings. If it was important, there will be a message. If it is a voice you recognize and can identify, you can call him or her back but knowing that person will likewise screen all calls, expect to leave a message which may or may not be listened to. It is very possible this can instigate a world record attempt at the longest game of phone tag but nobody will ever know because nobody will take the call from the Guiness people because nobody knows their number nor for sure if they are them.
.
imagesSo where was all this going? Oh yes, the new scam. But first, a question. Do you have a Zelle account? A more pertinent question, do you know if you have a Zelle account? Zelle is a money transfer system used by almost every bank in the U.S. Interestingly, if you have installed your bank’s mobile app on your phone you almost certainly have a Zelle account whether or not you know it or want it. It’s just waiting to be activated. And there is the next biggest scam we’ll not hear about until some Senator’s son is duped into losing his allowance.
.
The scammer using an already available low priced or even free app calls you after having spoofed your bank’s phone number. You answer because you recognize that number and you are told it is the bank fraud department calling because they noticed unusual activity on your account. Don’t, they say, give them your account login or password, just confirm if these were your charges and rattle off a couple obvious non-purchases. Of course they aren’t yours and you say so. Good, they say, they can take care of this. You are told to open the bank app, again reminded to not give them your login or password. Once you have the app open they will text you a verification code to enter on the login page. At that point they begin to change your user ID and password, open the Zelle account and transfer your balance to a disposable phone which is then discarded as soon as they re-transfer your money to their account. Because you entered the code on your own device, the bank does not act on it as being potential fraud. They will email or text you a notice that your user ID and/or password had been changed. You may not even get that notice if the scammers took the extra time to change your contact information. Even if they did not, Zelle transfers happen so quickly, by the time you would contact your back to inform them that you did not change your user ID and/or password it will be too late.
.
Moral of the story. Check your accounts and even if you never asked for it, see if you were enrolled in Zelle, and anything else, “automatically for your convenience.” If you are planning to use it, set it up yourself then lock it.  If you aren’t going to be using it, ask if it can be removed from your service package or at least locked from being activated.
.
And maybe make a note of the Guiness record people’s phone number and start screening your calls. Just in case.
.

Tax and Fees Extra

Michael Leave a comment

“And of course because this is a foreign check we’ll have to hold it for 5 days.  Which account would you like it held against?”  The question was absolutely serious.  And He of We was absolutely dumbfounded.  “Foreign?  Well yes, it does come all the way from Kentucky.”  And thus he found himself on the receiving end of a lecture, a real honest to gosh lecture, about how the banking industry works to protect our deposits.

She of We got her own lecture two weeks later when her credit union debit card was refused by a merchant because the bank had inactivated it.  It was very good of the bank to do so since it appeared that someone had possibly stolen her card numbers and attempted to buy something out of country.  But nobody told her.  She found out 3 days later.  During that time she attempted two local purchases which were refused and called the credit union.  She spoke with a live operator who suggested she try her card again in an ATM.  After the ATM was no more help than the live telephone version she went to the branch to inquire and was then told that her card had been suspended.

While She of We was waiting at the teller window another patron at the next window was having his own issues with cards and funds.  It seems he stopped at a gas station and “Paid at the Pump” with his debit card.  Forty-five dollars.  But his computer statement told him the account had been debited $70.  Where was the other $25?  And why was it not in his account where it would have stopped a check of his from being returned unpaid for which the institution charged him another fee.

If we remember all the details, a foreign check is one drawn against an account from any bank other than the one to which He of We was attempting to deposit it.  If that check should not clear we will be charged a fee for depositing a check that is not backed by sufficient funds and we’d be charged a fee immediately and thus place our account balance in jeopardy.  So it’s for our safety. 

Purchases against a debit card are transferred to the bank for approval and if it will be paid or not the merchant is apprised of that by electronic message.  Anywhere in the world.  Immediately.  For our safety.

Unspecified cash total purchases, such as a “pre-approval” to buy gasoline sometime in the future (and apparently sometime in the next 30 seconds of the pump reset is “the future”), is transmitted to the gas pump’s mini-computer with a predetermined spending limit.  Eventually, the predetermined already debited amount is re-credited to the account.  Probably for somebody’s safety.

It’s commendable that a bank would want to protect its customers from fraudulent transactions but we have some questions.  What if the debit card number thief had try to make a purchase in Hartford Connecticut rather than Hamburg Germany?  Was somebody ever going to contact She of We that she was walking around with a useless piece of plastic in her wallet?  Why isn’t the card holder made aware of the amount of held funds for pre-approved purchases and for how long they will be held?  And explain again why Kentucky is foreign? 

These are all accepted US banking practices protected by US and individual states’ banking laws.  A bank can hold funds guaranteed by a check for 5, 7, or 10 days until the issuing bank confirms there is money in the account against which the check is written.  That’s only good practice.  Good practice to hold the check until the receiving bank finds out if the issuing bank has the money.  Good practice for it to take 10 days if the receiving bank is planning on sending a representative by stagecoach to the issuing bank to collect the money. 

The rules were written before electronic funds transfers were common, before the average American had 3 phones and 5 e-mail addresses, before people traded in their folding money for a piece of plastic that is easier to carry, and if lost or stolen easier to report, manage and recover.  Why would anybody want to re-write the rules?  They provide the bank with the opportunity to use somebody else’s money for 3, 5, 10 days to collect additional interest for their accounts.  And after all, they protect our accounts.

When the banks can’t get enough by squirrelling away our money for a week or so they charge fees.  ATM fees, teller fees, call center fees, credit card fees, debit card fees, paper statement fees.  We read recently of a bank that tried to establish fees for using their website.  It was a monthly electronic access fee. The banking is free.  The accounts are “service charge free.”  However, if you want to find out how much money you have on deposit you have to pay a fee.

Used to be all banks were worried about was someone holding up the stage coach.  A banks real challenge now is measured by how to creatively phrase the next fee they will charge you and convince you that by paying these small fees translates into large balances later.  If you believe that, we have a bridge we’d like to sell you. 

But you have to pay the closing cost fees.  It’s for your safety.

Now, that’s what we think.  Really.  How ‘bout you?