I had such a variety of topics to pick this week, but to make a long story short, I had a killer phone call with an insurance company that deserves to be talked about. That’s right – an insurance company. Who would have thought that anybody, anywhere, ever would come away from a phone call with an insurance company and feel good about it
In general, insurance companies’ phone systems and auto-attendants are designed by the progeny of the Marquis de Sade. Everybody has gone through the drill at least once. Everybody who has insurance. You call the number and get a robotic message similar to this.
“Thank you for calling the Incredibly Misleading Insurance Company, your one stop for home, health, life, auto, renters, business, boat, builders, boat builders, long term care, after care, personal liability, personal property, and accident insurance. To continue un English, press one, para continuar en español presione dos, lietuviams stumti trečiąjį numerį, bizning o’zbekcha to’rtni bosing versiyasi uchun, moun ki pale kreyòl ayisyen peze nimewo senk lan, att höra dessa instruktioner i svensk press sex, aŭ se vi estas unu el la ĉirkaŭ tri homoj, kiuj efektive parolas Esperanton, elektu la numeron sep.”
Your make your selection and in a reasonable facsimile of the language you selected you get the following instructions
“To give you the absolute best in class service please make your selections from the following, but please listen to all options carefully because we changed this from the last time you called.
Press or say 1 to pay your bill
Press or say 2 to get your current balance due and pay your bill
Press or say 3 to hear outstanding claims and pay your bill
Press or say 4 to hear policy options and pay your bill
Press or say 5 to change add or change your policy or increase your policy limits and pay your bill
Press or say 6 to file a claim and pay the new higher premium we will assess you as soon as you press or say 6
Press or say 7 to request a copy of your policy or proof of coverage, pay the service charge for said copy and then pay your bill
Press or say 8 to hear these options again in a different order
Press or say 9 to (hehe) speak with a representative [chuckle]”
Naturally you need to speak to a representative or you would have used the website to conduct your business so you press or say 9, and you are told by the friendly cyborg:
“In order to serve you more efficiently please enter your 43 digit account number, 78 character alpha-numeric policy number, the last eight digits of your Social Security Number, your billing zip code, the number you are calling from, and the first three digits of your childhood pediatrician’s office street address.”
Surprisingly you manage to enter all the required information and the cheerful android tells you:
“In order that I transfer you to the representative to help you best, please tell me what type of assistance your need. Press or say 1 to pay your bill…”
…and on and on.
If you’re lucky, you remember that if you press 0-0-0-0-0-0-0-0-0 you will be immediately transferred to some unprepared service representative and you might get some satisfaction to the problem responsible for the call to begin with before they put you on “a brief hold” and you are cut off.
But today, I called my medical insurance carrier, specifically myMedicare supplement insurance carrier. And I got the following (the names are changed because I don’t want them to know I’m blabbing this all over the universe):
“Thank you for calling the We Really Do Care Insurance Company. I see you are calling from [repeats my number]. If this is [states my name], press 1, if not, press 2, en espanol, numero tres.”
I press 1.
“Thank you. How can we help you today? You can say “pay my bill,” “track a claim,” “ask a policy question,” or “speak to a representative.””
I said “Speak to a representative,” and in about 20 seconds a cheerful human voice answered. “Hi this is Friendly Frieda. The computer told me who you are but before I continue, please confirm your billing ZIP code.” I did that and in a little over 5 minutes I had all my business transacted. Whew!
That’s it. No drama. No rant. Maybe next week.

Yesterday was first day of Autumn. Or today. Today is the first full day of Autumn. The distinction is most likely only important to whichever weather person was on air yesterday versus who is on air today. Either yesterday or today you must have noticed the difference when you woke up? The trees are now covered with bright colorful leaves, pumpkins are lining all the by-ways, there’s a smell of warm apple cider in the air, and that air is decidedly cooler than it was yesterday with decidedly fewer daylight hours. Well, maybe not quite. In truth there isn’t much difference between summer and fall if yesterday and tomorrow are the comparisons. If you’re in the Southern Hemisphere, just read this paragraph backwards. There’s not much change between the last day of Winter and the first of Spring either. Seasons just don’t change that quickly.
Now let’s suppose one last thing. Let’s suppose this is all a bad dream, there are no bathtub gin swilling art representatives, we let medical professionals make medical decisions, we don’t pretend to know what’s best for anybody, and we certainly don’t force kids to walk into dangerous situations just because. Did you think we can suppose that everyone cooperates like we did last 16 months ago, because last I looked, we’re about in the same boat as 16 months ago. No I don’t suppose we can. That’s why I just got my third COVID shot. Thank you. Bunch of dumbasses.




Fred Rogers knew about special days. He closed each episode of his Mr. Rogers’ Neighborhood television show with “You’ve made this day a special day, by just your being you. There’s no person in the whole world like you, and I like you just the way you are.” There was no question that he meant it and that every day was special to him. In a 2019 Los Angeles Times interview, his widow Joanne said, “People invariably say, ‘Well, I can’t do that, but I sure do admire him. I would love to do it.’ Well, you can do it. I’m convinced there are lots of Fred Rogerses out there.” Fred Rogers made everyone feel special because he genuinely cared for people and was not afraid to express it.
Are there any grandfather clock aficionado out there? I have a contemporary long case that has travelled with me now through three homes and resided in multiple places at each. The years have been kinder to the case than the movement. It is still in great shape, shapewise, but it runs late. Not slow. Late. It keeps a 60 minute hour today as good as the day it was uncrated but little by little it has developed its unique peculiarity of chiming the hour late. We’re now up to 5 minutes late. It’s not unusual for a guest when hearing the chime to comment, “Oh it’s x o’clock, no wait, I have 5 after. Your clock is slow,” and I respond, “No, it’s not slow, it’s late.” It has taken 20 years for the chime to be out of sync by 5 minutes. (Out of synch?) An optimist would note that in another 220 years, it will work its way around and be right on time.
Try to picture this in your mind. Vaccines do not create a force field around you. This is not like in Star Trek. “Shields up, Mr. Sulu.” Even if it was, when do you ever see an episode when the shields weren’t breached, at least even a little bit? “I’m givin’ ‘em all wee got Cap’n, but I doona know how long thar’ll hold!” No, the vaccines are more like the incessant hum of a poorly grounded fluorescent light. You (or in this case the virus) goes into the room, plans on getting comfortable, switches on the light, and after hanging out for as long as you can take, you are driven out screaming, half crazed by the sensory assault. Before you went in the room you thought you found you happy spot. So you go on in but when you turn on the light, the room responds by making it so unlivable you are driven out.
Vaccines work like those lights. They can’t keep the virus from entering you. Viruses are out there hanging around, looking for a happy place to settle in. They see those big nostril openings and buzz on in. (Note: make sure masks cover noses.) Their presence trips the sensor that turns on the immune system which drives the little buggers out. So you see, the vaccine doesn’t keep you from getting the virus. It keeps you from getting sick from the virus. That explains why 99+% of the people in the US now sick and dying from COVID are unvaccinated. And that also explains why a vaccinated individual can test positive for COVID when they swab the inside of the nasal passages.
Now, here is something un-ranty. (Un-rantish?) (Un-rantlike?) August is Vaccine Awareness Month. It was founded by National Public Health Information Coalition nearly 10 years ago so it’s not something new just to trick you into getting the COVID vaccine. Remember my older posts. The first vaccine was developed in 1784. This is not new science. Do you part. Go get your vaccines. Already did? Wear a mask!