Something the pandemic and its quarantines, closures, restrictions, and general craziness did not change for me is banking. Like many I rarely go to the bank, often carry no cash. I’ve been in that habit though for years. I was a direct deposit pioneer. The last time I saw an actual pay check was in the 1978. Maybe 77. It’s been almost as long since I’ve written an actual check. Housing or car payments were auto-drafted as we called it in the 80s since the 80s. Other payments went on automatic by the end of the 1900s. Over the last 20 years I’ve been inside a bank maybe once a year and have not written a check or used any other non electronic payment for a monthly bill, except one. Ugh! And this year’s trip to the bank? Double Ugh!
For some reason my prescription drug plan does not have a working on line bill paying option. They claim to have one. Their website menu has an option for one. The monthly paperless statement even includes a link to one. Lies! All lies! Well … Perhaps semi-lies. They have the option but not a working option. When I am lucky(?) enough to speak with a support someone about it I am told the system is down (indeed it is) but will be available again soon (it never is) and I am left with the choice of either “pay by phone” or write a check. I detest phone paying services but I destester sending a check. Actually not so much the sending as the remembering to send a check early enough that it gets to them by the due date.
Pay by phone services have not improved since their days as the darlings of paperless payment service in the 1990s. The problem with pay by phone is that you do not have the option to enter a number and review it for accuracy before “sending” it. Each press of a button seals its fate as part of your entry. And there are a lot of numbers. Account number, the famous SSN last four, ZIP Code, payment type, payment account numbers, payment amount, and the *, #, $, and / in between (or not). An incorrect push of any button sends you back to the beginning. Let’s not forget the “Press1 for Yes, 2 for No” between each entry. Ugh.
They may have regressed when they instituted voice non-recognition. Oh, they can tell the difference between a letter “O” and the number “0” a long a you call “0” zero. Often you have to wait for the entire question before saying your answer even when the question is “If this is correct say yes, if it is not say no” which is asked after every entry. Say yes too soon and you’re back at the beginning again. Then there is the annoying habit of switching to keypad entries at random points of the call. Ugh.
Unlike computer or app payment services, there is no written confirmation of the transaction to either email or messages. In its place is the Confirmation Number that could be 10 digits, maybe 15, possibly 25, spoken either very slowly with options to repeat it or at the speed of the world’s first talker once and then it disconnects. Ugh.
Next year I’m doing auto-pay!
Now that bank story. Oh, maybe we’ll save it for another day.
The Real Reality Show Blog 